NUwerk

Vacature
Job Description

Position within the Organization:
As a Customer Care Employee you will report to a Team Leader in Customer Care.

As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Tasks:

• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly.

Requirements:

• Working permit for The Netherlands;
• Our ideal candidate is fluent in English and Dutch;
• MBO level or higher;
• Available Full-time and flexible in your schedule.

What Booking.com will offer You!!!

• A gross salary of EUR 1.700,- based on 40 hours;
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Monthly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm
• Travel Allowance.

INTERESTED?? Please apply only direct on the website www.booking.com/jobs or through the link!
Organisatie

Booking.com™, part of Priceline.com (Nasdaq:PCLN) is Europe’s leading online hotel reservations agency by room nights sold, attracting over 30 million unique visitors each month via the Internet from both leisure and business markets worldwide.

Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 40 languages and offers over 100000 hotels in 89 countries.

The company's headquarters are located in Amsterdam. We have more than 1900 employees working in 30+ offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.

We offer an international and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.